Frequently Asked Questions
- What health and fitness clubs are included in the offer?
- How much discount will I receive?
- Do I have to have a Norwich Union Healthcare policy to benefit from one of these deals?
- What happens if I change my mind and want to cancel my membership?
- Who do I contact if I have any queries regarding my membership or the offers available?
- Are there any offers on joint or family memberships?
- Who is Health Force?
- How long will my discount last?
- Is my personal information safe?
- Can I only sign up to the service online?
- If I/or my company move to another provider will I still continue to receive a discount with the club?
- Who collects my membership fee?
- Do the clubs offer trial periods before I commit to buying?
- Why am I having trouble viewing the site?
- I am having trouble finding my way around the site. Can anyone help me?
- What details will I need to sign up to one of the offers?
1. What health and fitness clubs are included in the offer?
There are a number of clubs throughout the UK included in this offer. Some brand names include Kinetika, Bodysense, Fitness Express and Innaction together with a number of independent clubs.
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2. How much discount will I receive?
The discount varies from club to club and ranges between 15% and 40%.
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3. Do I have to have a Norwich Union Healthcare policy to benefit from one of these deals?
Yes, to be entitled to this benefit you need to hold an active Norwich Union Healthcare policy or be covered under a Private Medical Insurance, Group Income Protection or Occupational Health policy with Norwich Union Healthcare.
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4. What happens if I change my mind and want to cancel my membership?
Your membership will come into effect the day after you sign up to the service. You have the right to change your mind and cancel your membership within 7 working days (Cooling Off Period), provided you have not already started to use the club. If you decide to cancel, any money you have already paid during the Cooling Off Period will be refunded. If you decide to cancel your application, you must notify your health and fitness club in writing or by email and, if completed, you will need to notify your bank to cancel the direct debit. If you do not cancel your application during the Cooling Off Period you will be contractually bound to your health and fitness club for the duration of your membership as set out in your health and fitness club’s terms and conditions.
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5. Who do I contact if I have any queries regarding my membership or the offers available?
Please contact the Norwich Union Healthcare Sales Membership team on 0800 015 6749 or email us on membership@nugetactive.co.uk to discuss details of the offers. If you have already attended the club then please contact the club direct to discuss your membership.
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6. Are there any offers on joint or family memberships?
Joint and family memberships will be shown where they are available. These don’t apply to all health and fitness clubs, however if you have any questions regarding this then please contact us on 0800 015 6749 or email us at membership@nugetactive.co.uk.
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7. Who is Health Force?
Health Force is a specialist provider of discounted gym membership to discrete affinity groups. Established as a brand in 2001 Health Force pioneered online sales of gym membership and is still the only company offering online sales across a range of gym operators.
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8. How long will my discount last?
The website will clearly display how long the discount will last and this will also be detailed in the clubs membership terms and conditions. Discounts are generally valid for 12 months from the date that you join the club, however this may vary depending on the offer. The club will contact you prior to your renewal of your membership to advise of any change to your discount or monthly payments
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9. Is my personal information safe?
We employ the following measures to protect the security of your information:
- We use firewalls to protect information held on our servers
- We also encrypt the personal information we send and receive from you, by means of a 128 bit Secure Socket Layer encryption
Norwich Union Healthcare Limited, Norwich Union Insurance Limited and Norwich Union Life & Pensions Limited are the data controllers of your personal information under the Data Protection Act 1998.
We will use your personal information for the purposes of registration, service provision, record retention and investigation of any complaints. We promise that we will not use your information to inform an underwriting, claims liability or other insurance decision.
Further details can be found in our Privacy Policy.
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10. Can I only sign up to the service online?
No, you can sign up over the telephone, please contact us on 0800 015 6749 for more information.
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11. If I/or my company move to another provider will I still continue to receive a discount with the club?
You must be a Norwich Union Healthcare customer, or covered by an active Norwich Union Healthcare policy to receive a discount from one of the clubs. However, your contract is between you and the relevant club and it will be at that clubs discretion as to whether you will continue to receive the discount.
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12. Who collects my membership fee?
When you sign up via the Norwich Union Healthcare Get Active website, you will be required to complete you bank details and to pay an initial fee. The initial fee is 1 months or 2 months membership (depending on the club) plus any admin / joining fee where applicable. Your bank details will then be forwarded to the relevant club and you will be required to sign a Direct Debit Mandate when you attend the club for your induction.
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13. Do the clubs offer trial periods before I commit to buying?
This will vary depending on the club. Please contact us on 0800 015 6749 or email us at membership@nugetactive.co.uk for further information regarding this.
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14. Why am I having trouble viewing the site?
The website has been designed to work at a variety of screen resolutions. Generally a higher screen resolution (1024 by 768 and above) will provide a better experience. The system can be used comfortably on resolution as low as 600 by 800.
The website is optimised for Internet Explorer 6.0 and above. However, users with Mozilla 2.0 and above, can also successfully use the site. The site can generally be viewed using other browsers - Opera, Safari, AOL, however, certain functionality, texts display, images etc may appear different, and certain local browser settings can also affect the way the site behaves. Those Mac users with Mozilla v2.0 and above can also access the site.
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15. I am having trouble finding my way around the site. Can anyone help me?
If you cannot find the answer you are looking for please contact us on
0800 015 6749 or email us at membership@nugetactive.co.uk
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16. What details will I need to sign up to one of the offers?
All you need to sign up is your gym reference code which can be found in your policy literature, or email that you have received from us (if you have lost or cannot find this code then please contact us on 0800 015 6749 or email us at membership@nugetactive.co.uk), your credit or debit card details as you will be required to pay either the first 1 or 2 months membership, plus any admin / joining fee in advance and your bank details as these will be forwarded to the relevant club for them to set up a direct debit.
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